Flower Delivery Elephant and Castle – Customer Terms & Conditions

Welcome to our Flower Delivery Terms & Conditions

Thank you for choosing our online flower delivery service in Elephant and Castle. We aim to provide fresh, beautiful blooms with reliable delivery across Elephant and Cas and neighbouring areas. These Terms & Conditions set out the agreement between you, the customer, and us, the service provider, for all online flower deliveries made through our website. Please ensure you read and understand these terms before placing your order. By using our service or placing an order, you agree to be bound by these Terms & Conditions.

1. Order Process

We endeavour to make ordering flowers online in Elephant and Castle straightforward and secure. Please follow these steps when placing your flower order:

• Browse Products: Select your preferred bouquet or arrangement from our online catalogue.
• Add to Basket: Choose the desired size, colour options (where applicable), and add-ons, then place your selection in the shopping basket.
• Personalisation: Add a message for the recipient, or special delivery instructions if desired.
• Enter Details: Input the recipient’s delivery address and your own contact information. Please double-check that all details are accurate as errors can cause delays.
• Choose Delivery Date: Select your preferred delivery date from the available options for Elephant and Cas and surrounding areas.
• Checkout: Follow the checkout process to complete your order.

Once your order is submitted, you will receive a confirmation on screen and via email with an order summary and reference number. If you do not receive this confirmation, please check your spam folder. It is your responsibility to ensure the recipient's address and delivery instructions are correct. We cannot accept liability for errors or delays arising from inaccurate or incomplete information provided by customers.

2. Payments

We accept a variety of secure payment methods for online flower orders in Elephant and Castle. Accepted methods typically include major credit cards, debit cards, and selected digital payment options, as shown at checkout.

• All payments must be made in full before orders are processed and dispatched.
• Prices are displayed in GBP and are inclusive of VAT where applicable.
• We reserve the right to alter prices or promotional offers at any time but will honour the price at the point of order.
• For corporate accounts or large orders, please ensure payment terms are discussed and agreed prior to confirmation.

3. Deliveries

Our flower delivery service covers Elephant and Castle as well as adjacent postcodes. We endeavour to deliver your flowers on the selected date, but specific times cannot be guaranteed unless stated as part of a premium timed delivery service.

• Standard Delivery: Orders placed before our cut-off time (usually midday) can be delivered same-day or on your chosen date in Elephant and Cas and surrounding zones, subject to flower availability.
• Delivery Times: Standard deliveries will be executed during local business hours. Exact timing cannot be guaranteed.
• Recipient Not Available: If the recipient is not present at delivery, our couriers will attempt to leave the flowers safely with a neighbour, in a secure location, or will leave a calling card for re-delivery or collection arrangements.
• Adverse Conditions: Severe weather, public holidays, or unforeseen circumstances may cause delivery delays. We will communicate any changes to your order as quickly as possible and strive to minimise disruption.

4. Substitution Policy

While we strive to deliver your chosen arrangement as pictured, natural variations and seasonal availability may result in substitutions. Any substitute flowers or foliage will be of equal or greater value, matching the style and colour palette of your chosen product. We will notify you in advance where possible.

5. Cancellations and Amendments

We understand that plans can change. Our cancellation and amendment policy for flower delivery in Elephant and Castle is as follows:

• Order Cancellations: To cancel an order, please contact us as soon as possible. Cancellations requested more than 24 hours before your scheduled delivery date will be refunded in full. Orders cancelled within 24 hours of delivery may be subject to a handling fee or may not be refundable if flowers have already been prepared or dispatched.
• Amending Orders: If you wish to amend your order (such as a change of address or message), please notify us promptly. Amendments may not be possible within 24 hours of scheduled delivery, especially during peak periods.

For peak occasions (such as Valentine’s Day, Mother’s Day, or Christmas), earlier cancellation deadlines may apply. We advise reviewing confirmation details carefully and contacting us immediately if amendments are required.

6. Returns, Refunds & Complaints

Your satisfaction is important to us. Should your order not meet expectations, please contact our customer team within 24 hours of delivery. We may request a photo of the flowers to assess any issues. Refunds or replacements are issued at our discretion and typically only if the product is substantially not as described, wilted on arrival, or damaged in transit.

• We are unable to accept returns for perishable goods except where the product is faulty or not as ordered.
• Where a refund is issued, please allow 5-7 working days for the funds to reach your account.

7. Your Responsibility

By placing an order with us, you confirm that the details provided are accurate and complete. You must:

• Ensure all order information (names, addresses, messages) is correct.
• Confirm you are over 18 years of age if ordering alcoholic gifts or additions.
• Observe any restrictions regarding delivery areas or legal prohibitions.

We reserve the right to decline or cancel orders that breach these requirements or which are otherwise suspicious or fraudulent.

8. Liability

We take care to prepare and deliver your flowers in the best possible condition. However, our liability is limited as follows:

• We are not liable for delays due to incorrect addresses, incomplete information, or problems beyond our reasonable control (such as extreme weather or transport issues).
• We are not responsible for loss, damage, or deterioration of flowers after they have been delivered and accepted at the designated location.
• In cases of proven negligence or breach of contract, our maximum liability is limited to the value of the original order.
• Nothing in these Terms & Conditions excludes liability for personal injury or death caused by our negligence or for any other liabilities that cannot be excluded under UK law.

9. Privacy Policy

We take your privacy seriously. Personal information collected during the order process is used solely for processing your order and communicating with you regarding the delivery. Please refer to our separate Privacy Policy for details about how we handle and protect your data.

10. Intellectual Property

All content, images, and materials featured on our website are the property of the flower delivery service and may not be used, reproduced, or distributed without prior written consent.

11. Governing Law

These Terms & Conditions and any contract formed via this website are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in relation to online flower delivery in Elephant and Cas or related services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Updates to these Terms

We reserve the right to update or amend these Terms & Conditions at any time without prior notice. Updates take immediate effect upon display on our website. We recommend checking this page regularly for any changes.

13. Additional Information and Contact

If you require further details or clarification regarding our Terms & Conditions for Elephant and Castle flower delivery, please refer to our customer support information on the website. We are committed to ensuring a transparent, fair, and high-quality service for all customers in Elephant and Cas and the surrounding areas.