Returns, Refunds & Complaints at Flower Delivery Elephant and Castle
Our Commitment: Fresh Flower Guarantee in Elephant and Cas
At Flower Delivery Elephant and Castle, we take great pride in serving our local community with the freshest, most beautiful blooms. Whether you are a resident, business, or a visitor sending flowers in Elephant and Cas, our promise is simple: every bouquet is hand-selected for exceptional quality and delivered with care. Our fresh flower guarantee ensures your floral gifts arrive looking stunning and full of life.
Damaged on Arrival Policy
Your satisfaction is our top priority. Should your order arrive damaged or not as described, we have a clear policy to rectify the situation. If flowers, arrangements, or gifts are found to be damaged upon delivery, please notify us as soon as possible – ideally within 24 hours of receipt. Please retain the product in its original packaging, as we may request photos to assess the situation. This helps us quickly resolve any issues and improve our service standards.
Freshness Window
We are dedicated to delivering only the freshest flowers to our customers in Elephant and Cas. Our freshness window extends for at least five days from delivery, provided the flowers receive appropriate care. If you experience unusual wilting or issues with freshness within this period, please reach out for assistance. Our team will guide you on how best to care for your blooms and, where necessary, offer suitable resolutions.
Refunds and Replacements
If your order does not meet our freshness guarantee because of delivery damage or a rare quality issue, you have options. After reviewing your complaint, we may offer:
- A full or partial refund to your original payment method
- A replacement bouquet delivered promptly to your specified address in Elephant and Cas
- A credit note for use on a future order
In all cases, our goal is your complete satisfaction. If a replacement is sent, arrangements will be made at no extra charge and at a time convenient to you.
How to Make a Complaint
If you have concerns about your order, our service, or the delivery, we want to hear from you. Our complaints process is straightforward and designed to ensure quick resolution. Please contact our customer care team with your order details and a clear description of the issue. Including photographs can speed up the process. Once your complaint is received, we will acknowledge it within one working day and aim to resolve it within three working days.
Your Local Florist in Elephant and Castle
As a trusted local florist, Flower Delivery Elephant and Castle is dedicated to the households and businesses in our vibrant neighbourhood. We build lasting relationships with our customers by providing reliable, high-quality floral delivery and responsive aftercare. Whether you are celebrating a special occasion, offering condolences, or making a thoughtful gesture, you can count on us for excellent service and support, every time.
Our Promise to You
Every customer matters to us. We are here to ensure that your experience with Flower Delivery Elephant and Castle is delightful from ordering to delivery and beyond. If anything is not as expected, please let us know—we are always ready to help put things right. Thank you for trusting us with your flower needs in Elephant and Cas.
